Waste Management CRM

WasteFlowOS green waste management platform

A purpose-built operational system connecting weigh-in, weigh-out, documents and invoicing.

PHP MySQL Custom CRM WTNs PDF automation Invoicing Email automation Responsive UI
WasteFlowOS
WasteFlowOS green waste management CRM dashboard
Case study WasteFlowOS Bespoke development by Michael Wood
Project overview

Built around the workflow.

A bespoke CRM and operational platform for managing customers, weigh-in and weigh-out orders, Waste Transfer Notes, invoicing, documents and audit-ready records.

The problem

Paper-based processing created unnecessary admin

Green waste processing can involve repeated customer details, vehicle information, manual weight calculations, separately produced Waste Transfer Notes and invoices.

When those records live across paper forms and spreadsheets, finding historical loads or reproducing a document becomes slower and more error-prone.

The solution

One workflow from arrival to completed documents

WasteFlowOS brings the process into one secure CRM. Staff can select the customer, record driver and vehicle information, enter incoming and outgoing weights and let the system calculate the net tonnage.

The same order record can generate the Waste Transfer Note and invoice, retain a permanent history and send the completed documents to the customer.

What was built

The useful parts of the system.

The case study focuses on the functionality that changed the business workflow rather than listing every technical task.

01

Customer CRM

Customer, contact, driver and vehicle records kept together.

02

Order management

Create and manage each incoming waste load through one consistent workflow.

03

Weigh-in & weigh-out

Record vehicle weights before and after unloading and calculate the net waste weight.

04

Automatic pricing

Apply a configured price per tonne with order-level overrides where needed.

05

Waste Transfer Notes

Generate uniquely numbered, branded WTN PDFs from completed order data.

06

Invoice generation

Create invoice PDFs from the same verified order and weight information.

07

Digital signatures

Capture signatures on-site and connect them to the relevant records.

08

Email automation

Send WTNs and invoices directly to customers with document history retained.

Swipe through features
Workflow

How the system moves the work forward.

The workflow is designed around the sequence people already need to follow, then removes repeated admin between those stages.

01

Select the customer

Search existing customer records or create a new customer.

02

Record the arrival

Add the driver, vehicle, waste description and incoming weight.

03

Record the departure

Enter the outgoing weight and calculate the difference.

04

Calculate the charge

Apply the configured price and create the order total.

05

Generate documents

Create, store and email the WTN and invoice PDFs.

System views

See the work in context.

WasteFlowOS dashboard
Dashboard Add screenshot at: /assets/images/case-studies/wasteflow-os-dashboard.webp
Dashboard Operational overview of customers, orders and platform activity.
WasteFlowOS order and weighing screen
Order workflow Add screenshot at: /assets/images/case-studies/wasteflow-os-order.webp
Order workflow Customer, vehicle, weights, pricing and resulting documents on one record.
WasteFlowOS Waste Transfer Note PDF
Waste Transfer Note Add screenshot at: /assets/images/case-studies/wasteflow-os-wtn.webp
Waste Transfer Note Branded WTN generated from verified CRM and order data.
Swipe through screenshots
Business outcome

What the build improves.

01

Less repeated data entry

02

Consistent WTN and invoice generation

03

Clear order and document history

04

Faster access to previous customer activity

05

A platform that can grow with new reports and workflows

FAQ

Common questions.

What is WasteFlowOS? +
WasteFlowOS is a bespoke waste management CRM combining customer records, weigh-in and weigh-out orders, Waste Transfer Notes, invoicing, reporting and document automation.
Can it calculate chargeable weight automatically? +
Yes. The workflow can record incoming and outgoing vehicle weights, calculate net waste weight and apply the configured price per tonne.
Can it generate WTNs and invoices? +
Yes. Branded PDF Waste Transfer Notes and invoices can be generated from the order, stored and sent to customers.
Can the platform be extended? +
Yes. The bespoke system can be extended with additional reports, waste streams, integrations, permissions and workflows.
Have a workflow problem?

Tell me what the business does now. We can make the system fit it.

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