Regular automated checks so downtime is discovered by the system rather than by a customer.
A website uptime monitoring system designed to check important websites, portals and business tools every two minutes so downtime and errors can be spotted quickly.
Websites can become unavailable because of hosting problems, DNS issues, SSL errors, failed updates, server faults or third-party outages.
Without active monitoring, a business may not know anything is wrong until a customer reports it or enquiries stop arriving.
The monitoring system checks client websites regularly, records response information and triggers an alert when a monitored service becomes unavailable.
Recovery can also be recorded so the downtime window is easier to understand and the support response can start sooner.
The case study focuses on the functionality that changed the business workflow rather than listing every technical task.
Monitor important websites and systems at frequent intervals.
Record response codes and basic response information.
Track how quickly a monitored endpoint responds.
Trigger a notification when a monitored service becomes unavailable.
Record when the service becomes available again.
Monitor websites, portals, CRMs and other important web tools.
The workflow is designed around the sequence people already need to follow, then removes repeated admin between those stages.
The system makes an automated request on the configured interval.
Status, response code and timing information can be stored.
A failed check can notify the support workflow quickly.
The next successful response confirms the service is available again.
Downtime discovered faster
Less reliance on customers reporting problems
Clearer visibility of monitored sites
Useful for websites, portals and CRM systems
Supports a more proactive maintenance service
