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Michael Wood Web Dev • Plugins CRMs • Automation
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Client Portal System

A clearer, faster way to manage client support

A bespoke client portal built to keep support requests, files, updates, contracts and project communication organised in one private place.

Clients can open tickets, upload screenshots, check updates, view replies, and stay in the loop on desktop or mobile — with optional notifications on supported devices.

Built for clearer communication, faster support and fewer scattered email threads.
Tickets • Files • Updates • Mobile access
The problem

Support was getting spread across too many places

Email threads, screenshots, files and project notes can quickly become difficult to manage when support requests are handled manually.

✅ Messages can get buried in email inboxes
✅ Screenshots and files can be hard to find later
✅ Clients need a simple way to check updates
✅ Support requests need clearer status tracking
✅ Communication needs to stay organised in one place
The solution

A private portal for client communication

I built a client portal that gives each client a private place to submit requests, upload files, track replies and stay updated.

✅ Secure client login
✅ Support ticket system
✅ File and screenshot uploads
✅ Project and support updates
✅ Mobile-friendly access
How it works

A simple process from request to resolution

The portal is designed to make support and communication straightforward, whether a client is sending a quick request, sharing files or checking the latest update on mobile.

Step 1

Log in securely

Clients receive private access to their own portal area.

Step 2

Submit a request

A ticket can include details, screenshots and supporting files.

Step 3

Track progress

Replies, status updates and files stay inside the same thread.

Step 4

Get notified

Clients can receive updates by email and supported device notifications.

Client experience

Everything in one organised place

The portal keeps support requests, replies, screenshots and files connected to the right conversation.

✅ Easier support requests
✅ Clearer communication
✅ Better file organisation
✅ Faster follow-up
Mobile access

Designed for desktop and mobile

Clients can check updates, view files and reply to tickets from desktop or phone.

📱 Mobile-friendly client area
📲 Add to home screen on supported devices
⚡ Fast access to requests and updates
🔔 Optional notifications
Screenshots

Desktop, mobile and notification views

The portal is designed to keep support simple and accessible — whether clients are at a desk or checking an update from their phone.

Dashboard
Client portal dashboard screenshot
Main overview with tickets, updates and account information.
Tickets
Client portal ticket list screenshot
Support requests are kept together and easier to track.
Ticket view
Client portal ticket detail screenshot
A single thread per request, with replies and updates in context.
Mobile login
Client portal mobile login screen
Mobile login for accessing the portal on the go.
Notifications
Portal notification permission prompt on iPhone
Clients can enable notifications on supported devices.
Ticket alert
Client portal ticket notification
Updates can be sent directly to the client’s device.
Business outcomes

A better support workflow for clients

✅ Reduced scattered communication
✅ Easier support ticket management
✅ Better file and screenshot organisation
✅ Clearer client updates and progress tracking
✅ A more professional client experience
FAQ

Common questions

Do I need an account?
Yes — I create portal accounts when we begin working together so access stays private and secure.
What can I do in the portal?
You can submit support tickets, upload screenshots and files, track updates, view replies, and keep project communication in one place.
Can I use it on my phone?
Yes — the portal works on mobile and can be added to your home screen on supported devices for quicker access.
Will I get notifications?
Yes — email notifications can be sent when tickets are updated, and supported devices can also enable portal notifications.
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Next step

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