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Activation journey steps view
Activation instructions screen
Case study
Activate My Test — purchase + activation portal
Customer journey from purchase to activation with clear next steps.
React
Checkout flow
Portal
UX
APIs
The problem
Needed a smooth customer flow after purchase, including activation, instructions, and clarity around what happens next.
Outcome
Less customer confusion after purchase
What I built
Key parts of the build.
Improved activation portal UX and customer journey flow
Integrated journey steps and account state visibility
Made post-purchase instructions and next actions clearer
Reduced uncertainty around activation after checkout
Results
What changed for the business.
Less customer confusion after purchase
Clearer activation steps and instructions
Reduced support friction from unclear next actions
Improved customer confidence through the journey
Behind the build
What made this project work.
The key challenge here is what happens after payment. Users need clear activation steps and reassurance that they are doing the right thing.
The work focused on simplifying the post-purchase journey and reducing support friction through better UX and state clarity.
Screenshots
A closer look at the work.
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